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Conversational AI Architect

Google CCAI contract via TEKSystems

Designing and developing software tools and conversational agents for some of the world’s largest and most complex AI driven conversational user experiences.

A mixture of software engineering and client management to bring cutting edge new features of CCAI to market with Google customers.

Managed:

  • Launching an experiment framework to iteratively improve virtual agents with an AB testing and data driven approach.
  • Liason with R&D teams throughout Google to bring new technology to customer engagements and launch.
  • Review with DialogFlow and other engineering team regarding product roadmap and customer requests
  • Consulting with customer development teams on complex issues with DialogFlow CX Agent development
  • Designing new methods to handle disambiguation, intent scoping and other conversation architecture topics.

Developed:

  • Tools to analyze and improve conversational logic: NLP intent, entity and conversation flows.
  • Internal and external data dashboards to enable us to understand and iteratively improve existing products.
  • SDK libraries to make DialogFlow API functionality more easily usable by other developers.
  • Using full range of Google NLP and cloud tools for machine learning.
  • Cloud functions / webhooks to extend DialogFlow CX functionality.

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